The fine print

Welcome to the family of Picket Fence Crafts!  Please read through my policies prior to purchasing.  All of my items are handcrafted and unique.  No two items are exactly identical.  Please allow for slight variances from what is shown in the photos.  If you have any questions just send me an e-mail.  chris@picketfencecrafts.com I promise to get back to you within 24 hours.

Payment policies

All prices are in US dollars.  I may offer lower prices on my products if you purchase from this website rather than other venues I am represented on. 

Illinois buyers are subject to 6.25% sales tax.  Sales tax for other locations are the responsibilty of the buyer.

shipping

Shipping rates quoted are USPS Priority and include packaging and handling. Some of the lower priced items ship standard shipping to keep the cost down.  The average delivery time for USPS Priorityis 2-3 days.  I reserve the right to send your item USPS first class parcel post if the amount charged for shipping is not enough to cover USPS Priority.   Please contact me prior to purchase for international sales if the shipping price is not listed.  If you would like to upgrade/downgrade shipping, please contact me before processing your payment.

PLEASE NOTE:  Any Customs duties and taxes are the buyers responsibility.

refunds

My goal is 100% satisfaction!  Refunds and/or exchanges will be given on NON-CUSTOM orders (see custom orders below) if you are not completely satisfied.  Once I receive the returned item, I will promptly give you a refund of the purchase price. (Shipping charges are non-refundable)

PHOTO COLLAGES REFUND POLICY:  A full refund of Photo Collages will be given within 7 days of purchase. Please know that when a collage is ordered, I schedule a completion date for you.  I am prompt in delivery times.  I will turn down other orders if needed to be sure your collage is completed when promised.  For this reason, NO REFUNDS will be given after the 7 day period.  If I do not receive your photos, I will send you a voucher to get your collage completed at a later time. 

All CUSTOM SALES ARE FINAL and no refunds or exchanges will be given, except for the 7 day window for Custom Collage Order.   If custom items are damaged in transit, please contact me so that we can work out a mutual arrangement.   I will stand behind my products and make sure you are satisfied.

delivery times

If you need an item by a specific date, please be sure to check with me prior to ordering. Custom Items may take longer than normal depending upon the volume of orders I have in the works.  However, once I confirm a shipping date with you, I always ship on time on your scheduled ship date.  The turn around time for collages is usually 6-8 weeks.